Refund policy

RETURN AND REFUND POLICY

Last updated: 05/09/2026

We want you to be confident in every piece of equipment and every plan you receive from Bolt Fitness Builds. This policy outlines how returns, refunds, and exchanges work.

RETURN WINDOW

You have 30 days from the date of delivery to request a return on eligible items. Returns requested after 30 days will not be accepted.

ELIGIBLE FOR RETURN

To be eligible for return, items must be:

Unused and in the same condition received
In the original manufacturer packaging
Complete with all original parts, accessories, hardware, and documentation
Free from signs of installation, assembly, or wear

NOT ELIGIBLE FOR RETURN

The following items are non-returnable:

Items that have been used, assembled, or installed
Items returned without original packaging
Custom-configured or made-to-order equipment
Items marked as "Final Sale" on the product page
Apparel, hygiene-sensitive accessories, and consumables (chalk, grips, wraps)
Bumper plates and weights showing any signs of use or contact with a barbell
Custom gym plans, design consultations, and installation services (these are services, not products, and are non-refundable once delivered or performed)

CUSTOM PLANS AND CONSULTATIONS

Bolt Fitness Builds provides free custom gym plans based on the space dimensions, goals, and information you supply. These plans are advisory in nature. Once a plan has been delivered to you, it represents work product that has been completed and is non-refundable.

If you believe your custom plan does not adequately address your space and goals as you described them, contact us within 14 days of plan delivery. We will work with you to revise the plan at no additional cost. Our goal is to deliver a plan you are confident in, not to charge for revisions.

We are not responsible for fit or suitability issues caused by inaccurate dimensions or information you provided when requesting your plan.

RESTOCKING FEES

Returns of items with a purchase price of $500 or more are subject to a 15 percent restocking fee, which will be deducted from your refund. Restocking fees offset the costs of inspection, repackaging, restocking, and freight handling for returned equipment.

Items under $500 are not subject to restocking fees.

RETURN SHIPPING

You are responsible for all return shipping costs unless the return is the result of our error or a manufacturer defect documented at the time of delivery.

For parcel returns, you may use a carrier of your choice. We recommend a trackable, insured method.

For freight returns of large equipment, you must contact us at builds@boltfitnessbuilds.com before shipping anything back. Freight returns require coordination with our carriers, a return authorization number, and a scheduled pickup. Freight items returned without prior authorization may be refused.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or has a manufacturer defect, contact us within 48 hours of delivery for parcel and freight shipments. Include your order number, a description of the issue, and photographs of the damage or defect.

We will work directly with you and the manufacturer to resolve the issue, which may include:

Replacement of the damaged item or part at no cost
A refund including original and return shipping costs
Repair coordination with the manufacturer

Damage not reported within 48 hours of delivery may not be eligible for replacement or refund. See our Shipping Policy for inspection requirements at the time of delivery.

REFUND PROCESSING

Once we receive and inspect your returned item, we will notify you by email of approval or denial of your refund. Approved refunds are processed within 5 to 10 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 3 to 7 business days for the refund to appear on your statement.

Refunds will be issued for the cost of the item only. Original shipping charges, return shipping costs, and applicable restocking fees are not refunded.

EXCHANGES

We do not process direct exchanges. If you need a different item, please return the original under the terms of this policy and place a new order for the desired item.

ORDER CANCELLATIONS

Orders can be cancelled at no charge before they have shipped. Once an order has shipped, it falls under the standard return policy outlined above.

For freight orders, cancellation is possible up to the point the carrier picks up the shipment from our supplier. After pickup, the order can only be returned under the terms of this policy.

REFUSED DELIVERIES

A shipment refused at the time of delivery without documented damage on the bill of lading is treated as a return. Refused deliveries are subject to return shipping costs and applicable restocking fees, which will be deducted from your refund.

WARRANTIES

Equipment sold through Bolt Fitness Builds is covered by the manufacturer's warranty. Warranty terms vary by brand and product. Warranty claims after the 30-day return window must be filed directly with the manufacturer. We will assist with warranty coordination but are not the warrantor of the equipment we sell.

CHANGES TO THIS POLICY

We may update this Return and Refund Policy from time to time. Updates will be posted to this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT

To start a return, report damage, or ask a question about this policy:

Bolt Fitness Builds
info@boltfitnessbuilds.com

Please include your order number in all correspondence.