Shipping policy

SHIPPING POLICY

Last updated: 05/09/2026

This Shipping Policy applies to all orders placed through boltfitnessbuilds.com. By placing an order with Bolt Fitness Builds, you agree to the terms outlined below.

SHIPPING ZONES

We ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations. If you place an order with a non-serviceable shipping address, we will contact you to update the address or cancel and refund the order.

PROCESSING TIME

Orders are processed within 1 to 3 business days after payment is received. Orders placed on weekends or U.S. federal holidays are processed the next business day. Custom-configured equipment, made-to-order items, and certain commercial-grade equipment may require longer processing times, which will be noted on the product page or communicated after order confirmation.

SHIPPING METHODS

Smaller items such as accessories, bands, kettlebells under 50 lbs, and similar pieces ship via standard parcel carriers (UPS, FedEx, USPS).

Larger items such as racks, benches, barbells, treadmills, plates, flooring, and other heavy or oversized equipment ship via LTL freight carriers. These shipments require special handling and have specific delivery procedures outlined below.

ESTIMATED DELIVERY TIMES

Parcel orders typically arrive within 3 to 7 business days after processing. Freight orders typically arrive within 5 to 14 business days after processing. Delivery times are estimates and are not guaranteed. Carrier delays, weather events, and supply chain disruptions can extend transit times.

For local Bolt Build clients in South Jersey and Philadelphia, equipment is delivered and installed by our team on a scheduled installation date agreed upon during your build process. Standard freight shipping rules do not apply to local installation deliveries.

FREIGHT DELIVERY DETAILS

Curbside delivery is the standard method for all freight shipments. The carrier will deliver your order to the end of your driveway or the curb in front of your residence. The carrier is not responsible for moving equipment into your home, garage, or basement.

Additional services available for an additional fee, quoted at checkout or by request:

Lift gate service for residences without a loading dock
Inside delivery to ground-level rooms
Threshold delivery to the first dry interior space
Residential delivery surcharge for areas not classified as commercial

The carrier will contact you in advance to schedule a delivery window. Someone 18 or older must be present at the time of delivery to inspect and sign for the shipment.

INSPECTION AND DAMAGE CLAIMS

You are required to inspect all freight shipments at the time of delivery before signing the bill of lading (BOL). If you observe any visible damage to the packaging or contents, you must:

Note the damage on the BOL before signing
Photograph the damage from multiple angles
Refuse the damaged portion of the shipment if damage is severe
Contact us within 48 hours at builds@boltfitnessbuilds.com with photos and your order number

If damage is not noted on the BOL at the time of delivery, we may not be able to process a damage claim with the carrier. Damage claims filed more than 48 hours after delivery may be denied.

For parcel shipments, damage and loss claims must be reported within 7 days of delivery.

SHIPPING COSTS

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and delivery service selected. Promotional free shipping offers, when available, apply only to standard curbside delivery in the contiguous United States. Additional services (lift gate, inside delivery, residential surcharge) remain billable.

ADDRESS ACCURACY

You are responsible for providing an accurate, complete shipping address at checkout. Bolt Fitness Builds is not responsible for delays, additional fees, or lost shipments resulting from an incorrect address. Address corrections requested after a shipment has been dispatched are subject to carrier reconsignment fees, which will be billed to you.

UNDELIVERABLE OR REFUSED SHIPMENTS

Shipments that are undeliverable due to incorrect address, recipient not available after multiple delivery attempts, or refusal at delivery without documented damage may be returned to us. In these cases, you will be refunded the cost of the items minus original shipping charges, return shipping fees, and any applicable restocking fees as outlined in our Return Policy.

EQUIPMENT NOT AS EXPECTED

Equipment specifications, dimensions, and weight capacities are listed on each product page. You are responsible for confirming that the equipment you order will fit in your space and meet your needs before placing your order. Custom plans built by our team are based on the dimensions and information you provide; we are not responsible for fit issues caused by inaccurate measurements provided by you.

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time. Updates will be posted to this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT

Questions about this Shipping Policy or a specific shipment can be sent to:

Bolt Fitness Builds
info@boltfitnessbuilds.com